Frequently Asked Questions

Everything you need to know before your next adventure.

What makes your bags 'adventure-proof'?

Our products are constructed from ultra-durable, waterproof materials and feature reinforced stitching and heavy-duty zippers designed to withstand the rigors of global travel and outdoor exploration.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your gear for a last-minute trip.

What is your return policy?

We offer a 30-day return window for all unused products in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.

Do you offer a warranty on your products?

Yes, we stand by our quality. We offer a limited lifetime warranty that covers any manufacturing defects in materials or workmanship for the practical life of the product.

How should I clean my Baboon To The Moon bag?

We recommend spot cleaning with warm water, a mild detergent, and a soft cloth. Do not machine wash or dry clean, as this can damage the waterproof coating and structural integrity.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to expand our logistics to support more international explorers in the near future.